Job Description

Job Description

Job Description

The Project Manager is responsible for overseeing all phases of reconstruction projects from initial customer contact through project completion. This role manages reconstruction, scheduling, budgeting, subcontractors, customer communication, and quality control to ensure projects are completed safely, on time, within budget, and to the highest standards. The Project Manager serves as the primary point of contact for customers, insurance adjusters, and internal teams while delivering exceptional customer service during stressful situations.

Key Responsibilities

Project Management

• Manage residential and commercial reconstruction projects.
• Develop project scopes, schedules, budgets, and timelines.
• Monitor project progress and adjust schedules as needed to meet deadlines.
• Ensure projects meet company quality standards and client expectations.

Customer Service

• Serve as the primary contact for homeowners, business owners, insurance adjusters, property managers, and vendors.
• Provide regular updates on project status, timelines, and expectations.
• Resolve customer concerns professionally and promptly.
• Maintain high customer satisfaction throughout the project lifecycle.

Financial Management

• Prepare estimates and change orders using industry estimating software (such as Xactimate).
• Monitor project costs, budgets, and profitability.
• Review invoices, purchase orders, and subcontractor billing.
• Ensure accurate project documentation for insurance claims and customer billing.

Team Leadership

• Coordinate field technicians, carpenters, subcontractors, and vendors.
• Schedule labor and materials to maximize productivity.
• Conduct job site meetings and communicate project expectations.
• Foster a culture of accountability, safety, and teamwork.

Documentation

• Maintain accurate project files including photos, daily logs, contracts, permits, and change orders.
• Document project progress using project management software.
• Submit reports and updates to management as required.

Qualifications

• Entry-level candidates are encouraged to apply; previous project coordination, administrative, construction or customer service experiences is preferred but not required. 
• Basic computer skills including Microsoft Office, Excel, and ability to learn project management software. 
• Ability to coordinate schedules, communicate with subcontractors, follow up on outstanding task, and keep projects moving. 
• Valid driver's license with an acceptable driving record.

Skills & Competencies

• Strong leadership and decision-making abilities
• Excellent communication and customer service skills
• Ability to manage multiple projects simultaneously
• Budgeting and financial management
• Problem-solving under pressure
• Attention to detail
• Computer proficiency and documentation accuracy

Work Environment

• Combination of office, construction sites, residential homes, and commercial properties.
• May require evening, weekend, and on-call availability for emergency restoration events.
• Exposure to construction noise, dust, moisture, and varying environmental conditions.
• Ability to respond to emergency calls outside normal business hours when required.

Performance Expectations

Success in this role is measured by:

• Projects completed safely, on time, and within budget.
• Customer satisfaction and positive client feedback.
• Gross profit and margin achievement.
• Accurate estimating and documentation.
• Effective communication with customers, insurance partners, and team members.

Compensation & Benefits

• Average annual earnings of $60,000plus commissions 
• Commissions are paid based on the gross profit of completed projects. A detailed commission structure will be provided during the interview process.
• Monthly commission payouts based on project milestones or project completion, in accordance with company policy.
• Performance-based bonus opportunities.
• Company vehicle or vehicle allowance (where applicable).
• Company-provided phone and laptop.

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