100% Remote USA West Coast USA working hours $110000 to $130000 per annum US Citizen or Green Card Holder required No B2B C2C or Contractor arrangements available
Are you passionate about customer success cyber security and delivering outstanding service outcomes
Were seeking an experienced Service Delivery Manager (SDM) to become the trusted advisor and primary relationship owner for a portfolio of cyber security clients. Youll work closely with senior stakeholders operational teams and cybersecurity professionals to ensure exceptional service delivery client satisfaction and long-term retention.
What youll be doing:
Managing a portfolio of enterprise cyber security clients
Leading monthly service reviews and executive stakeholder engagements
Acting as the primary escalation point for major service issues and security incidents
Driving SLA performance and continual service improvement initiatives
Providing strategic guidance and translating technical delivery into business value
Identifying opportunities to expand and enhance client services
Working closely with SOC engineering sales and delivery teams to ensure exceptional customer outcomes
What were looking for:
Experience in Service Delivery Customer Success Account Management or Managed Services
Strong client-facing and stakeholder management skills
ITIL knowledge and experience managing SLAs and service performance
Understanding of cyber security managed services or technology delivery environments
Excellent communication and relationship-building abilities
Commercial awareness with a customer-first mindset
Ability to manage multiple clients competing priorities and escalations professionally
Why apply
Fully remote role
Work with cutting-edge cyber security services
High-impact client-facing position
Collaborative fast-growing organisation
Opportunity to influence client success and strategic growth
If youre a relationship-driven professional who enjoys combining customer success service excellence and cyber security wed love to hear from you.
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